human-centered data
working together to make data and reporting more useable
scroll for more
we are data & visualization experts who help get the right information to the right people in the right ways
we are connectors & thought partners who manage complex data & reporting projects from start to finish
our services
visualization and reporting
What’s the story behind the numbers? We can help you make better use of your data by improving the reports you already have, building new data visualizations for you and your users, or developing requirements so that you can build things on your own.
we're good at
- Data visualization
- Requirements
- Personas, user stories, journey maps
- User research and feedback
- Prototyping and testing
- Web reports/tools
- XLS reports/tools
- Automated PDF generation
case in point
A state education agency wanted support in developing a new public reporting website for its educators and families. We led an in-depth discovery process and conducted extensive user research to define the organization’s goals, to identify key users for the site, and to understand what information was most important to those users. Based on this feedback, we created a series of recommendations, produced multiple design prototypes, tested those prototypes with users, and developed detailed product, design, and data requirements for the agency’s internal development team.
data
What data do you need to achieve your organizational goals? What do your users need? We can help you to catalog, collect, and analyze the information that matters most.
we're good at
- Data workflows
- Data documentation
- Business rule development
- Data transformation
- Insight analysis
- Research and evaluation
case in point
A talent management organization needed help scaling its data collection and reporting in a sustainable and standardized way. We developed and deployed a new data strategy for them by prioritizing key indicators, establishing a data workflow, creating a new data collection template, and building personalized, interactive reports for users.
project and product management
Do you need support getting a project or product to the finish line? We lead cross-functional teams in complex projects that touch on communications, technology, design, and data. We have particular content expertise in education and healthcare.
we're good at
- Technical project management
- Product management
- Roadmap planning
- Meeting & workshop facilitation
- Stakeholder engagement
- Communications strategy (with partners)
case in point
A small for-profit business needed to develop a new data-driven website on a short timeline. We helped them by quickly developing business and product requirements, configuring a system for data collection, and managing product design and development throughout the project. We’re great at working with thoughtful teams who need support managing multiple streams of work, particularly with regard to data, design, and reporting.
research
Is your work having the impact you want? Are the information and services that you provide helpful to your users? We can design and implement a research plan to help you get the human insights and actionable analyses you need.
we're good at
- Usability testing
- Interviews & focus groups
- Surveys
- Participatory design research
- Research reports
- Program evaluation
case in point
A client wanted to know how well their reporting platform was meeting the needs of institutional partners statewide. We developed and implemented a research plan to evaluate the effectiveness of the site for these key users. Based on this research (and our design expertise) we provided the client with specific recommendations for improving the user experience of the platform. We prioritized these recommendations by level of effort and expected impact and we created clear, practical, and actionable documentation that allowed the client’s internal teams to immediately begin implementing changes.
content and service design
How can you better meet your customers’ needs? We help organizations to improve the quality of service that they provide by applying the techniques of content and service design. Content design is a research-driven approach to giving people the information that they need, when they need it, and in a way that makes sense. Service design is a holistic approach to identifying people’s needs and designing services to meet those needs. We draw on both of these fields to help organizations rethink the way that they deliver content and services.
we're good at
- Research design
- User research
- Stakeholder engagement
- Product design
- Meeting facilitation
- Communications strategy
case in point
An intergovernmental organization needed to rethink the way it was delivering training to tens of thousands of healthcare workers internationally. The training materials needed to accommodate both in-person facilitation as well as self-directed remote learning. We worked with participants, technical officers, medical professionals, and researchers to understand the practical challenges of their work and we used this information to design a more scalable, user-centered training that was deployed worldwide.
contact us
required
required
required