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human-centered data

working together to make data more useable

Our Services

Visualization and Reporting

We can help you make better use of your data by improving the reports you already have, building new data visualizations for you and your users, or developing requirements so that you can build things on your own.

Capabilities

  • Data visualization
  • Requirements
  • Personas, user stories, journey maps
  • User research and feedback
  • Prototyping and testing
  • Web reports/tools
  • XLS reports/tools
  • Automated PDF generation

Sample Project

A state education agency wanted support in developing a new public reporting website for its educators and families. We led an in-depth discovery process and conducted extensive user research to define the organization’s goals, to identify key users for the site, and to understand what information was most important to those users. Based on this feedback, we created a series of recommendations, produced multiple design prototypes, tested those prototypes with users, and developed detailed product, design, and data requirements for the agency’s internal development team.

Data

What data do you need to achieve your organizational goals? What do your users need? We can help you to catalog, collect, and analyze the information that matters most.

Capabilities

  • Data workflows
  • Data documenation
  • Business rule development
  • Data transformation
  • Insight analysis
  • Research and evaluation

Sample Project

A talent management organization needed help scaling its data collection and reporting in a sustainable and standardized way. We developed and deployed a new data strategy for them by prioritizing key indicators, establishing a data workflow, creating a new data collection template, and building personalized, interactive reports for users.

Project and Product Management

Do you need support getting a project or product to the finish line? We lead cross-functional teams in complex projects that touch on communications, technology, design, and data. We have particular content expertise in education and healthcare.

Capabilities

  • Technical project management
  • Product management
  • Roadmap planning
  • Meeting & workshop faciliation
  • Stakeholder engagement
  • Communications stratgegy

Sample Project

A small for-profit business needed to develop a new data-driven website on a short timeline. We helped them by quickly developing business and product requirements, configuring a system for data collection, and managing product design and development throughout the project. We’re great at working with thoughtful teams who need support managing multiple streams of work, particularly with regard to data, design, and reporting.

Content and Service Design

How can you better meet your customers’ needs? We help organizations to improve the quality of service that they provide by applying the techniques of content and service design. Content design is a research-driven approach to giving people the information that they need, when they need it, and in a way that makes sense. Service design is a holistic approach to identifying people’s needs and designing services to meet those needs. We draw on both of these fields to help organizations rethink the way that they deliver content and services.

Capabilities

  • Research design
  • User research
  • Stakeholder engagement
  • Product design
  • Meeting facilitation
  • Communications strategy

Sample Project

An intergovernmental organization needed to rethink the way it was delivering training to tens of thousands of healthcare workers internationally. The training materials needed to accommodate both in-person facilitation as well as self-directed remote learning. We worked with participants, technical officers, medical professionals, and researchers to understand the practical challenges of their work and we used this information to design a more scalable, user-centered training that was deployed worldwide.

Get in touch

Interested in working together? We'd love to hear from you.